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Client-facing CRM Executive, Global Market Innovator

  • Salary: Up to £35000 + Excellent benefits & Agile Working
  • Contract: Permanent
  • Location: London
  • Industry: Marketing, Corporate, Other
Job description CRM Executive, Global Exposure - Innovative Market Leader

My client is an innovative market-leading firm who work with clients in the commercial, media, technology and digital world. With offices in multiple countries, the firm represents a global outlook on business expertise with the cultural feel of a vibrant start-up and a refreshingly different, client centric approach.

The Role
Having recently introduced a highly interactive Global CRM System this is an exciting time for the business who have a newly created opportunity for a talented CRM Executive with a proven track record of effective management of CRM engagement systems and multiple stakeholder management.

Acting as the first point of contact the CRM Executive is responsible for driving and increasing user engagement and cementing buy-in from multiple stakeholders across global practice areas. A key part of the role is to encourage and educate user behaviour change through training (web ex, podcasts, group and one-to-one) and effective internal communications. Acting as the voice of the user you will also bring new ideas and suggest and implement adaptations/add-ons to improve functionality and usability to continually develop the CRM system and App.

Skills & Experience
This would be perfectly suited to a confident people person with strong communication skills who enjoys interacting at all levels. A good level of technical skills, logical-mind and the ability to communicate new information into digestible and engaging content is essential
*Significant CRM and client services experience within a professional services environment
*Proven ability to learn to use unfamiliar software and systems quickly
*Experience working with CRM systems, ideally using Salesforce
*Excellent Microsoft Office skills
*Experience developing and delivering training via different platforms
*Proven experience in training individuals and groups: in classroom and via WebEx/video.
*Degree educated with relevant qualifications (preferable)

My client offers a whole host of amazing benefits, agile working / work from home options with lunch and learns, events and personal training and development programmes that are second to none!

If this sounds like you please send your CV for immediate consideration - thank you
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