Accessibility Links

Customer Care Assistant - Premium Fashion Jewellery Brand

  • Salary: £20000 - £23000 + Excellent Benefits
  • Contract: Permanent
  • Location: London
  • Industry: Fashion
Job description An exciting new opportunity has arisen with a demi-fine contemporary fashion jewellery brand for a Customer Care Assistant to join their customer service team.

As a Customer Care
Assistant, you will ensure the customer experience provided is reflective of their brand principles and values at all times. You will be responsible for not but not limited too;
"Consistently providing an excellent service throughout all channels of customer contact.
"A key 'customer advocate' within the brand, helping to produce and evolve their existing customer service guidelines.
"Liaising with customers to handle the full spectrum of issues including order taking, delivery and product queries, returns, repairs, pre-orders, complaints and problem resolution.
"Ensuring that all customer contacts are handled accurately and efficiently including ensuring that answer phone messages, emails, incomplete orders and OOS alerts are handled as a matter of priority.

The successful candidate will have at least 1 years' experience within a head office customer service role as well as having outstanding telephone manner, be able to work in a fast-paced environment with the ability to multi task along with excellent attention to detail.

If you have the relevant experience for this role, press the apply button and send your CV to Roxy along with your current salary and package.
Related jobs
  • Salary £75000 - £80000
  • Contract Permanent
  • Location Oxfordshire
  • Industry Retail, Fashion
  • Description Senior PR Manager - Luxury Retail- £75-80k My client is a specialist in the creation and operation of international luxury outlet shopping destinations. They have over 160 brands in their outlets
  • Salary Negotiable
  • Contract Freelance
  • Location London
  • Industry Fashion
  • Description Initially a one week booking for a talented midweight designer to work with an inspirational fashion brand. This is likely to extend for the right designer. They're looking for someone with great
  • Salary Negotiable
  • Contract Freelance
  • Location London
  • Industry Fashion
  • Description An amazing opportunity for an experienced creative artworker that has prior commitments. This is a 2 day a week booking from now until Christmas. My client is a high street fashion brand that is
  • Salary £140 - £160
  • Contract Freelance
  • Location London
  • Industry Fashion
  • Description Freelance Ecommerce Retoucher - Fashion - £140-160 a day This inhouse studio are looking for an ecommerce retoucher for 1-2 weeks to help them through a very busy period
Profiles Partners with the London Venus Awards
27 Jul 2018
Profiles Partners with the London Venus Awards
We are very proud to announce that Profiles Creative have partnered up with the Venus Awards and wil...