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Customer Care Assistant - Premium Fashion Jewellery Brand

  • Salary: £20000 - £23000 + Excellent Benefits
  • Contract: Permanent
  • Location: London
  • Industry: Fashion
Job description An exciting new opportunity has arisen with a demi-fine contemporary fashion jewellery brand for a Customer Care Assistant to join their customer service team.

As a Customer Care
Assistant, you will ensure the customer experience provided is reflective of their brand principles and values at all times. You will be responsible for not but not limited too;
"Consistently providing an excellent service throughout all channels of customer contact.
"A key 'customer advocate' within the brand, helping to produce and evolve their existing customer service guidelines.
"Liaising with customers to handle the full spectrum of issues including order taking, delivery and product queries, returns, repairs, pre-orders, complaints and problem resolution.
"Ensuring that all customer contacts are handled accurately and efficiently including ensuring that answer phone messages, emails, incomplete orders and OOS alerts are handled as a matter of priority.

The successful candidate will have at least 1 years' experience within a head office customer service role as well as having outstanding telephone manner, be able to work in a fast-paced environment with the ability to multi task along with excellent attention to detail.

If you have the relevant experience for this role, press the apply button and send your CV to Roxy along with your current salary and package.
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