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Customer Service & Ecommerce Executive, Online Fashion Brand

  • Salary: £20000 - £21000 + Excellent discounts, perks & incentives
  • Contract: Permanent
  • Location: London
  • Industry: Retail, Fashion
Job description Ecommerce & Customer Service Executive - Online Premium Jewellery
Based: London
Salary £20-21K

Iconic fashion-focussed jewellery and accessories brand is urgently looking for an enthusiastic and customer-obsessed Ecommerce and Customer Service Executive to join their growing Ecommerce team.
This is an exciting time for the business who are enjoying great global success and would suit a committed people-person who is passionate about developing their role and keen to build and manage a team as the company continues to grow.

This would suit someone who is interested in all aspects involved in running an Ecommerce business who is an excellent communicator and confident answering a high volume of calls/emails and processing all orders (via Magento). You must be confident handling a wide range of queries, enjoy being customer facing and contributing to the overall improvement of customer services while also working with the Marketing Manager to execute online promotions.

You will receive excellent training to obtain an in-depth knowledge of the brand, products, suppliers and online shopping procedures in order to give customers the very best advice.

The ideal candidate will be commercially-mined and a strong team player, with a hard-working attitude and experience in ecommerce dispatch and customer service who is looking to build a successful career in operations.

Along with great training and development opportunities, regular pay reviews and company socials you will also receive a handful of perks and generous staff discounts.

This is an urgent role with a start date no later than 15th July so please send your CV for immediate consideration - many thanks!

Profiles Creative is acting as an Employment Agency in relation to this vacancy.
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