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Ecommerce & Customer Service Exec - Jewellery - London - £20k

  • Salary: £52 - £20000
  • Contract: Permanent
  • Location: London
  • Industry: Fashion
Job description Their hugely successful collections are stocked worldwide and worn by countless celebrities and influencers, the brand is going from strength to strength.

They now have an opening in their London head office, your main responsibility will be managing the daily dispatch of all online orders and their customer service. The ideal candidate will have a great work ethic and experience in ecommerce dispatch & customer service.

You will be managing the dispatch of all web orders; processing all orders, start to finish through Magento, managing all third party couriers, working with the digital marketing manager in executing online promotions. In addition to this, you will be managing all customer service enquiries; replying to and filing all incoming emails, resolving any telephone queries from customers and taking orders over the phone where needed.

You will be working closely with the stock room manager assisting in the day to day running of the stock room, keeping the jewellery organised and running monthly reports for the Directors.

They are looking for someone with; experience in a similar role, proficiency in Excel, excellent verbal and written English, attention to detail and a friendly telephone manner. Experience with Magento would be a bonus.

They are a wonderful bunch of people and offer great benefits for a small company; very generous jewellery discount, Friends and family discount, jewellery allowance for each new launch, Christmas and Summer Party plus Birthday lunch paid for by the company.

Profiles Creative work with the most talented people across Design & Creative, Digital & Ecommerce, Social & Content, Marketing & Communications and PR & Client Services, partnering with the most innovative agencies, as well as top fashion houses, luxury brands, global retailers, media companies and cutting edge travel & leisure companies. We recruit comprehensively for permanent, contract, and freelance candidates at all levels throughout the UK and internationally.



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