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Junior Logistics & Customer Services Coordinator

  • Salary: £20000 - £22000
  • Contract: Permanent
  • Location: London
  • Industry: Fashion
Job description Junior Logistics and Customer Service Co-ordinator - Premium Swimwear Brand<br /><br />The Role:<br /><br />This is a challenging opportunity in a new, rapidly growing fashion brand, with headquarters in London and operations in various countries around the world. <br />Your main task will be to work with Sales Manager to ensure flawless and timely orders completion, as well as first class customer service delivery. <br /><br />Responsibilities<br /><br />-Order Management-order taking & processing-issuing invoice/pro-forma invoice-payment follow up<br />-Logistics-managing the warehousing-customs clearance<br />-Arranging delivery & shipping of both wholesale and customer orders<br /><br />Customer Contact<br /> -Communicating courteously with customers by telephone and email <br />- Providing first contact resolution and handling issues or problems that might arise <br />- Assisting sales to the customers which come to the boutique. <br /><br />System,Administration & Reporting<br /><br />-Managing and upgrading the relevant software <br />- Developing and improving customer service procedures, policies and standards<br />- Filing documents & keeping records of all contacts with customers <br /><br />Online Shop/Website Management <br /><br />-Management of the Studio <br />-Making sure the studio is running smoothly<br />-Ensuring we have the stock and marketing materials available in store <br />-Visual Merchandising <br /><br />Desired skills & experience Candidate should have: <br /><br />An excellent command of English language <br />A customer centric approach <br />The ability to direct and manage multiple projects simultaneously<br />Strong leadership and interpersonal skills<br />Good knowledge of MS Office and especially excel
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Profiles Profile: Lucy Dudley
31 Jul 2017
Profiles Profile: Lucy Dudley
We've interviewed our Freelance Champion Lucy Dudley to see what life is like as an Associate Manage...