Senior E-commerce Analyst

Salary
£40,000 - 50,000 per annum
Location(s)
Dorset
Location(s)
Permanent
Industry
Retail, Fashion & Beauty
Industry
Agency
Industry
Media
Industry
Travel & Leisure

Job description

This leading retail & ecommerce brand is undergoing considerable investment in their Insight & Analytics teams across the business.

As the senior analyst you will be accountable for providing clear, commercial, and actionable insights to the ecommerce team to deliver a better customer experience, higher conversion, and stronger sales.

The Role

  • Accountable for the delivery and ownership of the full suite of ecommerce reports across a real time (on-demand), daily, weekly, and monthly basis.
  • Interpret the data to provide commentary as part of the report suite.
  • Play a key role in the product management team by identifying issues and opportunities in the site user experience throughout the funnel, and tracking the impact of changes.
  • Deliver ad hoc and deep dive analysis to support business planning.
  • Ownership of the analytics platforms and supplier relationships, understanding the roadmaps and new features.
  • Ownership of data integrity and accuracy, working closely with IT to ensure that tagging is correct and fit for purpose.
  • Support all ecommerce strategic change with business modelling and provide dedicated reporting and dashboards in line with launches.
  • Work closely across the whole ecommerce team to gain awareness and understanding of end-to-end channel performance.
  • Support the Digital Experience team across the key areas of optimisation, personalisation, and merchandising, as well as create a self-serve data culture to support them in using the analytics tools independently.

The Person

  • Ideally at least 3 years working in a relevant customer focused Analytics/Insight role.
  • Superuser in Google Analytics, Data Studio, and tag management.
  • Someone who loves data and expert user in Excel, data tools and visualisation.
  • Strong problem-solving ability with a commercial, practical business mindset.
  • Tenacious approach in looking for root causes.
  • Ability to present insights to senior stakeholders with confidence and simplicity.
  • A team player who is happy to take ownership of analytics and get their hands dirty; this is a small team with big ambitions!
  • Customer first mindset.

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